Website support and training session at a laptop

Website Support & Maintenance

A website needs attention after it goes live. Updates, security checks, backups and the occasional technical problem are all easier to manage when you know there's someone familiar with your site to call.

My support packages are designed to take that work off your hands. Whether you need regular WordPress maintenance or more involved help with an established website, I can provide a practical level of support that suits your business.

A practical level of ongoing support

My website support packages are available at £300 or £600 per year. The right option depends on how frequently your website changes, what software it uses and how much technical work you would like me to handle. I’ll explain the services and any limitations before you sign up.

Support can include appropriate maintenance, updates, security checks and troubleshooting, depending on the package agreed. More complex WordPress and WooCommerce websites may need closer attention than a straightforward brochure site.

Personal help when you need it

I do my best to make myself available to existing and new clients during normal office hours, Monday to Friday, 9am–5pm. I answer the phone when I’m able and welcome appointments for meetings or training at my purpose-built garden office in Malvern.

If you’re also looking for a provider to host your site, see my website hosting options, which start from £120 per year. Get in touch if you’d like help deciding what support your website needs.

Off-site Backup Solution

A new bolt-on service that I'm now offering clients, for £5/month your entire hosting setup (website and emails) will be backed up to an off-site storage solution of your choice (e.g. Dropbox, Google Drive, One Drive etc) every week.

Package Features

  • High performance dedicated server based at a Coventry data centre.
  • Secure control panel access.
  • 10GB Disk Space
  • SSL Certificate included as standard
  • Daily backups accessed via your control panel
  • Weekly secondary backup storage system
  • Unlimited mailboxes and forwarders
  • Unlimited bandwidth
  • Anti-virus scanning and removal
  • Blacklist and uptime monitoring (60 second checks)
  • Content delivery network integration
  • Email management
  • Manual WordPress core and plugin updates applied
  • Specialist caching plugin
  • Technical support covers server faults and website diagnostic (website fault fixing is in addition)
  • Annual website review meeting (full website support package only)
  • One hour of my time each month (full website support package only)

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